Frequently Asked Questions
Everything you need to know about your COSLUS beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are COSLUS products cruelty-free?
Yes, we are committed to ethical beauty. All COSLUS products are 100% cruelty-free and are never tested on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do your products come with a warranty?
All COSLUS beauty tools and electronic devices include a 1-year limited warranty covering any manufacturing defects or functional issues.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.